Frequently asked questions

What is Ollo?

For the first time, Ollo brings together clinical care, fitness and nutrition support under one roof to help Australian women in the middle act of their lives achieve sustainable weight loss..

Medmate
Medmate is a national network of online doctors available 5 days a week, which has already provided online consultations to over 200,000 people. Medmate doctors provide your Ollo consultation online and you can book a time that’s convenient to you.

28 by Sam Wood
Ensuring that Ollo customers keep an eye on their longer term health goals, SamWood - one of Australia’s leading hands-on experts in women’s fitness and wellness brings his team’s knowledge and experience to you with tailored exercise and nutrition plans.

How does Ollo work?

Through Ollo you can book a consultation through Medmate which provides a national network of online doctors available 5 days a week, which has already provided online consultations to over 200,000 people. Medmate doctors provide your consultation online and you can book a time that’s convenient to you.

How do I get ready for an online consultation?

Your consultation will take place via phone or video, depending on your preference.

To get ready:

Choose a quiet, private space—at home, in your office, or even your car.
Open the appointment confirmation email on your phone or tablet.
Check your device’s audio and video settings to make sure everything is working smoothly. (Tip: If you’re using a headset, double-check the settings in the video link under “Options.”)
You’ll receive a reminder message before your consult, so you’re ready when the time comes.
Wait for the doctor to call or join the video link.
That’s it—it’s quick, easy, and convenient!

How much does it cost?
Initial consultations booked through our telehealth healthcare partner start from $49 or as specified. Any clinical care recommendations and any respective costs are determined by the healthcare practitioner and shared with you if appropriate. following an individual clinical assessment.
What can be provided in the consultation by a Doctor?

A Doctor will always assess your symptoms and requirements in each consultation. The Doctor will always discuss options as appropriate.

Is my information secure?

This is extremely important to us.

To read our Privacy Policy Click here and to read our Privacy Collection Notice click here.

What if I have a question?

Contact us here https://support.olloforwomen.com/hc/en-us/requests/new or Call our Ollo partner Medmate, on 1300 858 909.

How do I talk to someone if I need some help?

To talk to customer service call 1300 858 909
Our support team is available 7 days a week.

What is a medical certificate?

What is a medical certificate?
A medical certificate—also known as a doctor’s certificate or sick note—is an official document issued by a licensed medical practitioner to confirm that a patient is unfit for work, school, or other responsibilities due to illness or injury. It may include details such as the nature of the condition, its severity, and the expected recovery time.

Medical certificates are often required for:

- Sick leave or carer’s leave
- Insurance claims or disability benefits
- Verification of absence by employers, schools, or other organisations

For Australian Employees

If you’re unable to work due to a medical issue, your employer may request a valid medical certificate. You must notify your employer as soon as possible—even if this is after your leave has started—and let them know how long you expect to be away.

If you’re asked to provide evidence and don’t do so, you may not be entitled to paid sick or carer’s leave.